We are looking for an IWS Technician to strengthen customers local IT support team in Oskarshamn. The consultant will provide hands-on onsite IT support in both office and production environments, with a strong focus on providing stable and efficient workplace IT services to the business.



Responsibilities:

• Provide onsite IT support to end users in office and production environments.
• Troubleshoot hardware, software and workplace-related IT issues.
• Install, configure, replace and maintain PCs, laptops, monitors, printers and other IT equipment.
• Handle incidents and service requests according to established IT support processes.
• Support Windows clients and standard workplace applications.
• Troubleshoot basic network and connectivity issues.
• Coordinate and escalate incidents to other IT teams when needed.
• Support hardware rollouts, lifecycle activities and other local IT initiatives.
• Document solutions and performed activities.



Requierd skills:

Education:

• Relevant IT education or equivalent knowledge gained through work experience.
• Technical education in IT, computer science, infrastructure or similar.
• Relevant Microsoft, ITIL or other IT support certifications.



Experience:

• Previous experience working with onsite IT support / workplace services.
• Experience troubleshooting Windows PCs, laptops, printers and peripherals.
• Experience handling incidents and service requests.
• Good understanding of hardware, software and basic networking.
• Ability to independently troubleshoot and resolve technical issues.



Soft Skills:

• Service-minded and customer-focused.
• Structured and responsible.
• Proactive and solution-oriented.
• Good troubleshooting and problem-solving skills.
• Good communication and collaboration skills.
• Comfortable working independently as well as part of a team.
• Able to communicate technical topics in a clear and understandable way.
• Comfortable working close to the business and in a production environment.



Other Specifications IMPORTANT:

• The consultant must be comfortable working in both office and industrial/production environments.
• The work is carried out in a three-shift setup: early morning, daytime and evening shifts. The consultant must be flexible and able to work across all three shifts.
• Flexibility may occasionally be required for planned IT activities outside normal office hours.



Please apply with an english CV



Scope : 100%

Duration: 1 year, extension is probable

Start: ASAP

Location: Oskarshamn; On site presence 5 days/week

Language: Swedish and English

Onboardinginfo: Backgroundcehck will be performed before start.